Email Customer Service


I’ve been shopping around for a .22 rifle to take to Appleseed later this month. I settled on a Marlin 795 SS which I decided to purchase through Gun Genie. Gun Genie showed many retailers near me from whom I could order and I recognized a few of them: Weaver, Safe Shot, US Firearms Academy and Maccabbee. There is little consistency in the Gun Genie quotes with regard to the Brady fee, so I decided to email these local shops and ask them if the Brady fee was included in the price or not. Also, Weaver (with whom I haven’t shopped before) was cheaper than Safe Shot (at whose range I shot my first gun and at whose store I purchased my first gun). I emailed Safe Shot to give them the opportunity to price-match Weaver since they were my first, I’d like to keep my business with them as a reward. 

Here are the results of my emails:

Weaver- responded via email right away (25 minutes)! No, the fee is not included in the quote.

Safe Shot- responded mid-morning the next day. Didn’t answer the fee question or the price-match question. 

US Firearms Academy- email bounced.

Maccabbee- two days later, still waiting on a response. I understand they are a very small seller, but two days is a long wait in internet-time.

I ended up ordering with Weaver, simply because his email didn’t bounce and he responded quicker and completely to my email. I was bordering on ordering with Safe Shot, even with the higher price, but the lame one-sentence email reply really burst my Safe Shot bubble. I hope this purchase goes smoothly as my first Gun Genie and first Weaver purchase. 


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